Privacy Policy & Communications Agreement
Last Updated: May 09, 2026
Infinity Teleradiology, Inc. is committed to protecting your privacy and ensuring transparent communication practices. This policy explains how we collect, use, and protect your information, as well as our compliance with A2P (Application-to-Person) messaging regulations.
SMS/Text Messaging Terms & A2P Compliance
Message Frequency
Message frequency varies based on your role, workload, and the nature of your responsibilities with our platform. You may receive:
Sent immediately as needed (frequency varies daily based on urgent findings)
Based on your assignments and workload (may vary throughout the day)
Periodic notifications, typically no more than weekly
As needed, typically infrequent
Message and Data Rates
Message and data rates may apply. Standard messaging rates from your mobile carrier will apply to all text messages sent and received. The number of messages you receive will depend on your role and activity level. Please check with your mobile carrier for details about your specific plan and any applicable charges.
How to Opt Out
You may opt out of receiving text messages at any time using any of these methods:
Reply with STOP, END, QUIT, UNSUBSCRIBE, or CANCEL to any text message from 740-716-7845
Update your notification preferences in your user profile at https://infinityteleradiology.app
Notify your supervisor or manager to adjust your communication settings
Contact us at [email protected]
After opting out, you will receive one final confirmation message. You will not receive further promotional or non-essential text messages unless you re-subscribe. You may still receive critical transactional or account-related messages as required for service delivery.
Help and Support
For help with text messaging:
- Text HELP: Reply HELP to any text message from 740-716-7845
- Email: [email protected]
- Website: https://infinityteleradiology.app
- Phone Support: Available through your account dashboard
Supported Carriers
Our text messaging service is supported by major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, and other regional carriers. Service may not be available on all carriers or in all areas.
A2P Registration and Compliance
Infinity Teleradiology complies with all Application-to-Person (A2P) messaging registration requirements to ensure responsible use of SMS and voice communications. Our compliance measures include:
We register our use cases with relevant carriers and platforms to ensure our communications meet industry standards and regulations.
We adhere to strict guidelines on message frequency, content, and user consent to maintain the integrity of our communication channels.
We implement measures to prevent unauthorized use of messaging services, including spam and phishing attempts.
We maintain detailed records of user consent and provide multiple methods for users to manage their communication preferences.
Collection and Use of Contact Information
By providing your phone number and consenting to receive communications from us, you agree that Infinity Teleradiology may use your 10-digit long code (10DLC) phone number for the purposes outlined in this policy.
How We Use Your Information
Your contact information enables us to:
- Deliver targeted messages for work-related purposes
- Provide timely updates on services, features, and policy changes
- Send reminders related to your account, assignments, or appointments
- Verify your identity to protect your account and personal information
- Communicate critical findings and urgent alerts
- Enhance our service offerings and user experience
Privacy, Data Protection, and Security
Infinity Teleradiology is dedicated to protecting your privacy and securing your personal data. We employ industry-standard security measures to protect your information from unauthorized access or disclosure.
We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes.
All communications containing Protected Health Information (PHI) are transmitted using secure, encrypted channels.
Strict access controls ensure only authorized personnel can view or use your contact information.
We conduct regular security audits and assessments to maintain the highest standards of data protection.
Message Delivery and Reliability
We make reasonable efforts to deliver messages promptly, but we cannot guarantee delivery of all messages. Factors that may affect delivery include:
- Mobile carrier network issues or outages
- Device limitations, restrictions, or settings
- Signal strength and coverage availability
- Device settings that block messages from unknown numbers
- Carrier spam filters or blocking mechanisms
For time-sensitive or critical communications, we recommend also checking the web platform or mobile app directly to ensure you receive important updates.
Managing Your Communication Preferences
You have full control over your communication preferences at all times:
Note: Opting out of marketing or promotional communications will not affect your receipt of important transactional or account-related messages that are required for service delivery, such as critical findings alerts, password reset confirmations, or urgent system notifications.
Modifications to This Policy
We reserve the right to amend this Privacy Policy and Communications Agreement at any time to reflect changes in our practices, technology, legal requirements, or other factors. Changes will be communicated by:
- Updating the "Last Updated" date at the top of this document
- Sending direct communication for significant changes
- Posting prominent notifications on our website
- In-app notifications for material changes
Your continued use of our services after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
Questions or Concerns
For any inquiries or concerns regarding our messaging practices, data use, privacy policy, or communication preferences, please contact us: